Refund policy

Please let us know straight away if the item is defective or damaged so that we can sort an exchange for you right away.

Our returns policy is super simple.  You have 14 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in the same condition that you received them in. This means they’re unopened, unused and intact.

If you receive a damaged or faulty, please contact our customer service team who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!  As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return. The cost of the return isn’t covered by My Slide unless the product is faulty.

Duties and Import taxes

Please note, your order may incur additional import duties and taxes upon arrival in your country outside of the UK. We advise you to familiarise yourself with your local customs regulations to avoid any unexpected charges. Thank you for your understanding.